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Terms and Conditions

By purchasing from Scout & Zoe’s, you agree not to hold us responsible for any bad decisions you might make while using these products.

It's also your responsibility to do basic research and get the appropriate sized chew for your dog. When in doubt, contact us and we will assist you with your selection.

By using the Scout & Zoe's web site, you are agreeing to be bound by the following terms and conditions ("Terms of Service"):

Basic Terms

  • We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. We will guard it with our lives! We promise.
  • You may not use scoutandzoes.com / zoesdirect.com for any illegal or unauthorized purpose.
  • You must not modify, adapt or h4xx0r scoutandzoes.com / zoesdirect.com or modify another web site so as to falsely imply that it is associated with scoutandzoes.com / zoesdirect.com.
  • You must not create or submit unwanted email to any scoutandzoes.com / zoesdirect.com members.
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • You must not, in the use of scoutandzoes.com / zoesdirect.com, violate any laws in your jurisdiction (including, but not limited, to trademark and copyright laws).

General Conditions

We reserve the right to modify the scoutandzoes.com / zoesdirect.com service for any reason, without notice at any time.

We reserve the right to alter these Terms of Use at any time. If the alterations constitute a material change to the Terms of Use, we will notify you via Internet mail according to the preference expressed on your account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgment.

We reserve the right to refuse service to anyone for any reason at any time.

Shipping

We can ship to most any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Cancellations

Once your order has been processed and has left our warehouse, all sales are final and there are no refunds.

Returns

Due to the nature of the products we offer, we generally don't accept returns. In the rare case that you have an issue with the quality of an item purchased from us, let us know and we'll get a replacement sent out.

Updated 2021-07-27