FAQs
General
Where is Scout & Zoe’s located?
Scout & Zoe’s global headquarters is snuggled in Anderson, Indiana USA - just northeast of Indianapolis, in the heart of the Midwest.
Which dog is Scout and which is Zoe?
In our official portrait, Zoe is the beautiful German Shepherd on the right and Scout is the German Shorthaired Pointer on the left. The Momster would be the human in the middle.
Are Scout and Zoe real or just characters for marketing purposes?
Both Scout and Zoe were real - they were my fur kids.
Sadly, Zoe passed away on April 17, 2014, at the tender age of 14 years old. She taught me a lot, was a wonderful companion and had a fabulous life. She is greatly missed.
Scout passed away October 27, 2021, at the very young age of 13 years old. Cancer, specifically hemangiosarcoma, robbed us of more time together. Scout was a joyful and happy pup. He definitely left his paw prints all over our hearts.
Now both Scout and Zoe are guiding Ziva and me from the Rainbow Bridge. Ziva, Lucy, Jake and I will carry the Scout & Zoe’s torch forward and ensure all our products make dogs across the globe happy. Zoe and Scout would want it that way!
Products
What are the sources for your treats, chews and food?
All of our products [treats, chews and food] are sourced from USA human-grade raw ingredients and produced with lots of love in the USA, by people who love dogs.
Orders
Can I cancel an order that I just made?
If you need to cancel an order, and you haven't received a shipping notification, please contact us. Once your order has been processed and has shipped, an order can no longer be cancelled.
Payments
What payment methods do you accept?
We can accept payments using any of the following: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Meta Pay, Google Pay, PayPal.
Shipping
When will my order ship?
Retail orders are usually packed and shipped out within one business day (M-F). Orders placed on the weekend will be processed the following Monday.
In rare instances, orders may take longer to pack and ship. If you have shipping questions about an existing order, get in touch with us.
How can I track a shipment?
Once your order ships, a tracking number will be added to your order summary. This number is viewable under your Account.
An email will also be generated and sent out to you once tracking is added.
Returns
Do you accept returns?
Due to the nature of the products we offer, we generally don't accept returns. In the rare case that you have an issue with the quality of an item purchased from us, let us know and we'll get a replacement sent out.